NinjaSuites platform and SuitesChat
Effective date: 28 October 2026
These terms apply to the NinjaSuites platform, including SuitesChat by NinjaSuitesAi, provided by NINJASUITES AI SDN BHD, Malaysia ("we", "us", or "our"). They cover our website, subscribed modules, customer portals, and application interfaces through which we provide the services. Contact [email protected] with questions. If you use the services for a business, you must be authorized to act for it.
Services and access
NinjaSuites supports business operations such as customer and service management, scheduling, work orders, assets, field operations, portals, quotations, invoices, and reporting. SuitesChat supports conversations, Human Staff, AI Agents, workflows, and connected messaging services. Availability depends on the subscribed plan, enabled features, permissions, configuration, and third-party services. These terms do not grant access to every module or promise that a particular integration will always remain available.
You are responsible for keeping account credentials secure, providing accurate account information, authorizing appropriate users, and having authority to connect business accounts or upload information. Shared sign-in or integration between NinjaSuites and SuitesChat does not itself include a separately billed product or broaden a user's permissions.
Permitted use and your responsibilities
Use the services lawfully and within your subscription and permissions. Do not misuse accounts, bypass access controls, distribute malware, send unlawful or unauthorized messages, infringe others' rights, or disrupt the service. Obtain the notices and permissions required for customer/Staff information, location, photos, recordings, signatures, and other evidence you collect.
You remain responsible for your business decisions, customer commitments, field work, employment practices, records, and instructions to Human Staff, AI Agents, and workflows. Quotes, invoices, reports, and service evidence do not replace your professional, accounting, legal, or regulatory responsibilities.
Connected platforms and AI
Connecting Facebook Pages/Messenger, Instagram, WhatsApp, email, payment services, or other integrations requires the relevant authority and compliance with that provider's rules. Providers control their own permissions, availability, delivery, and charges. We do not guarantee provider approval, message delivery, or continued access to a third-party feature.
AI outputs can be inaccurate, incomplete, or unsuitable. Configure appropriate oversight and review outputs before relying on them or allowing consequential actions. The Privacy Policy explains AI processing and the default-enabled, email-opt-out arrangement for eligible offline conversation testing. It does not authorize model training, general reuse of unrelated business records, or processing prohibited by law, customer agreements, or originating-platform rules. Meta data remains subject to its client-purpose and AI-use restrictions.
Fees, renewals, cancellation, and refunds
Your agreed plan, checkout, quotation, or order form identifies the products/modules, fees, billing period, currency, and any usage-based charges. Renewal applies as disclosed and agreed for that subscription. You are responsible for charges you authorize and usage incurred under your account, subject to applicable law and correction of billing errors. Separate provider charges may apply where disclosed by that provider or your agreement.
You can contact [email protected] to request cancellation or resolve a billing issue. Cancellation, its effective date, any refund, and treatment of unused credits follow the applicable purchase agreement and mandatory law. We will explain the applicable arrangement for your subscription. Cancellation of renewal, disconnecting a channel, closing access, and requesting data deletion are separate actions; tell us which products and actions your request covers.
Changes to agreed fees or billing arrangements will be communicated before they take effect, with any notice and cancellation rights required by your agreement or law. These terms do not retrospectively change an existing signed commercial commitment.
Content, confidentiality, and privacy
You retain your rights to content you provide. You authorize us to process it to deliver the configured services and for other uses permitted by the Privacy Policy, your agreement, and applicable law. This does not grant unrestricted rights to use another person's information.
We retain our rights to the NinjaSuites platform and SuitesChat, subject to applicable third-party rights and software licences. Your subscription permits use of the relevant services; it does not transfer ownership of our software or branding. Each party must use the other's confidential information only for authorized purposes and limit disclosure to authorized recipients, except where law requires otherwise.
Where we process business records on your behalf, the applicable service agreement and any data-processing agreement govern that relationship. A signed agreement may vary commercial terms, and a data-processing agreement governs its data-protection subject matter. Neither overrides applicable law or a connected platform's restrictions.
Availability, suspension, and ending service
We work to provide a useful and reliable service, but interruptions, maintenance, errors, and third-party failures can occur. No specific uptime or service-credit commitment applies unless agreed separately. We may make service changes, subject to existing contractual commitments and applicable law.
We may restrict access where reasonably necessary to address unlawful use, a material breach, a security risk, non-payment under the applicable agreement, or a legal/platform requirement. Where practicable and permitted, we will explain the reason and how to contact support about resolving it. Any termination and related commercial rights remain subject to the applicable agreement and law.
Ending service does not by itself erase all records. Retention, individual requests, legal exceptions, and backup limitations are described in the Privacy Policy and Data Deletion Instructions. Contact support about available export and closure arrangements before ending access.
Responsibilities and legal rights
We provide the services with reasonable care and skill. You must use suitable oversight and reasonable safeguards for your business. Third-party systems and AI outputs have the limitations described above. Each party remains responsible for its conduct under the applicable agreement and law. Any separately agreed limitation of liability applies only to the extent legally permitted. Nothing here excludes rights or liability that applicable law does not permit to be excluded.
Malaysian law, disputes, and changes
These terms are governed by the laws of Malaysia, subject to mandatory rights under applicable law. Please contact [email protected] first to seek a practical resolution of a concern. This does not prevent urgent relief or affect a mandatory legal right or filing deadline. Any dispute forum agreed in a signed contract remains subject to applicable law; otherwise disputes may be brought before a court with competent jurisdiction.
We may update these terms and will identify the effective date. Changes remain subject to required notice, consent, mandatory law, and existing contractual commitments. Contact: NINJASUITES AI SDN BHD, Malaysia, at [email protected].