NinjaSuites platform and SuitesChat
Effective date: 28 October 2026
NINJASUITES AI SDN BHD, Malaysia, provides the NinjaSuites platform, including SuitesChat by NinjaSuitesAi. Anyone can contact [email protected] to request deletion of their own information held through these services. You do not need a platform account or an active messaging connection to make a request.
Send your request
- Email [email protected] with the subject "NinjaSuites data deletion request". Requests naming SuitesChat are also accepted.
- Identify the business or workspace involved and whether your request concerns NinjaSuites, SuitesChat, or both.
- Describe the relevant information or account and, where relevant, the module or messaging channel, such as Facebook Messenger, Instagram, or WhatsApp.
- Provide only the minimum contact/account identifier needed to locate the information and a way to reply to you. Tell us whether you are requesting deletion of your own information or acting as an authorized representative of a business.
Do not send passwords, access tokens, verification codes, identity documents, or complete conversation exports in your initial email. If additional verification is needed, we will discuss an appropriate method.
How requests are handled
We review requests manually, verify identity or authority where necessary, and clarify the requested scope. If a business controls the records, we may need to coordinate with it; you may also contact that business directly. We handle requests without undue delay and within applicable legal and platform requirements, and communicate the outcome or explain relevant limitations.
Depending on the request, records can include profiles, appointments, work orders, service evidence, location records, portal submissions, messages, attachments, associated identifiers, AI records, and identifiable test copies. Deleting information from one product does not automatically authorize deletion from every linked product or unrelated workspace.
Some records may need to be retained for legal, tax, security, fraud-prevention, or dispute purposes. Copies can remain in recovery backups until replaced or removed under the applicable backup process. We assess those remaining copies and any lawful exceptions as part of the request; we do not promise immediate erasure from every backup. Ask us if you need clarification about a particular category or retained record.
Messaging platforms and disconnection
Disconnecting an integration or revoking access in Facebook, Instagram, WhatsApp, or another provider's settings does not itself delete previously stored information from NinjaSuites or SuitesChat. You can send a deletion request even after disconnection or loss of account access.
Removal from our services does not automatically delete copies held by a messaging platform, payment provider, another business, or another independent recipient. Contact the responsible organization for requests concerning its copies.
Offline service-improvement opt-out
To object to offline use of eligible conversations for testing and improving prompts/workflows, email [email protected] with the subject "NinjaSuites service-improvement opt-out". Identify the product, business, or workspace and the scope of your request. This is different from a deletion request or processing needed for a configured AI feature. The Privacy Policy explains the applicable restrictions and choices.
Arahan Pemadaman Data — Bahasa Malaysia
NINJASUITES AI SDN BHD, Malaysia, menyediakan platform NinjaSuites, termasuk SuitesChat by NinjaSuitesAi. Anda boleh meminta pemadaman maklumat sendiri melalui [email protected], tanpa memerlukan akaun platform atau sambungan pemesejan yang masih aktif.
Gunakan tajuk "NinjaSuites data deletion request"; permintaan yang menamakan SuitesChat juga diterima. Nyatakan perniagaan/ruang kerja, NinjaSuites atau SuitesChat atau kedua-duanya, rekod yang terlibat, dan saluran seperti Messenger, Instagram atau WhatsApp jika berkaitan. Berikan pengecam minimum yang diperlukan dan cara untuk membalas. Nyatakan sama ada anda bertindak untuk diri sendiri atau sebagai wakil perniagaan yang dibenarkan.
Jangan hantar kata laluan, token akses, kod pengesahan, dokumen pengenalan atau eksport perbualan lengkap dalam e-mel awal. Kami menyemak permintaan secara manual, mengesahkan identiti/kuasa jika perlu, menjelaskan skop dan berhubung dengan perniagaan yang bertanggungjawab. Permintaan dikendalikan tanpa kelewatan yang tidak wajar dan mengikut keperluan undang-undang/platform; kami memaklumkan hasil atau batasan yang berkenaan.
Skop boleh meliputi profil, janji temu, pesanan kerja, bukti perkhidmatan, lokasi, penyerahan portal, mesej, lampiran, pengecam, rekod AI dan salinan ujian yang boleh dikenal pasti. Permintaan bagi satu produk tidak secara automatik membenarkan pemadaman produk atau ruang kerja lain. Rekod tertentu mungkin diperlukan bagi undang-undang, cukai, keselamatan, pencegahan penipuan atau pertikaian; salinan sandaran boleh kekal sehingga diganti atau dipadam melalui proses berkenaan. Kami menilai salinan yang tinggal dan pengecualian sah, tanpa menjanjikan pemadaman serta-merta daripada semua sandaran.
Memutuskan sambungan atau membatalkan akses platform tidak memadam rekod terdahulu dengan sendirinya. Pemadaman oleh kami juga tidak memadam salinan milik platform pemesejan, penyedia pembayaran, perniagaan atau penerima bebas. Untuk membantah penggunaan luar talian bagi penambahbaikan arahan/aliran kerja, gunakan tajuk "NinjaSuites service-improvement opt-out" dan nyatakan skop. Ini berbeza daripada pemadaman atau pemprosesan bagi menyediakan ciri AI. Lihat Dasar Privasi.