SuitesChat for service teams
Customer conversations, connected to your team
SuitesChat brings supported customer channels into a shared inbox. Assign conversations, keep notes and labels, use saved replies and hand a conversation to Human Staff.
How a conversation is handled
- Receive a message through a connected, supported channel.
- Review the customer context and assign the conversation to Staff.
- Use a saved reply or an AI Agent’s knowledge-based answer where configured.
- Have Staff review suggested actions and complete the handoff when needed.
- Keep the conversation record available for the next reply.
Shared inbox
Bring supported customer channels into one inbox.
Conversation assignment
Assign a conversation to the Staff responsible for replying.
Supported channels
Confirm your channels and their connection requirements during setup.
Human Staff handoff
Hand conversations to Human Staff when a person needs to take over.
Customer context
Keep contact labels and notes available for the next reply.
AI Agents and Human Staff
AI Agents are active. They provide knowledge-based answers and suggested actions with Staff approval. Human Staff remain responsible for reviewing and carrying out actions that require approval. Usage allowances are confirmed with your setup.
Conversation records
Review the messages available through your connected channels.
AI Agents
Use knowledge-based answers and suggested actions with Staff approval.
Contact labels
Organize contacts with labels relevant to your team.
Saved replies
Reuse answers your team has prepared for common questions.
Setup and allowances
Confirm channel costs and usage allowances for your setup.
Why Choose NinjaSuites?
Confirm the channels, connection methods, integrations and support arrangements available for your setup before subscribing. Provider charges may apply separately.
Confirm your integrations
Discuss your existing tools and the connection methods your workflow needs.
Agree your support arrangements
Confirm support hours, timezone and service levels for your setup.
User Friendly Interface
Simplify training and enhance user adoption.
Scalable Solutions
Grow your capabilities as your business expands.
Frequently Asked Questions
Answers about handoff, channels and usage.
Can my team take over from an AI Agent?
SuitesChat includes Human Staff handoff and conversation assignment.
Does it support my current channels?
Confirm the connection method and channel-specific limitations during your demo.
What does it cost?
Review pricing and usage allowances. Confirm provider fees and allowances for your setup.
What support is available?
Confirm support hours, timezone and service arrangements with the team before subscribing.
Let's Build Something Amazing Together
Book a demo with the channels you use today, and review pricing and usage allowances.